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Holiday Inn Phoenix-West
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1500 North 51St Avenue
Phoenix, AZ 85043-1777
Phone: (602) 484-9009ý
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Number of reviews to date: 1
Enjoli Vargason (02/08/2010)
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| Credit cards accepted? | Yes |
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Beware of staying here if you book & prepay ahead of time. We were charged $188 after the room had been paid for. Upon trying to contact the hotel directly they phone just rang continuously on several occasions and no one ever picked up. I then contacted Holiday Inn guest relations (not for the specific hotel but the generic online customer care), who first advised that I would be contacted by the above hotel directly within 48 hours. They never contacted me. Then after 2 weeks of emailing back and forth with guest relations, they advised that they could not resolve it and to contact my credit card company. Meanwhile, no one can tell me what the $188 was charged for, we stayed there only 2 nights and actually paid for 3 because we thought we would be there longer. So, this $188 dollars is on top of them getting the money from an extra night already. If you have to stay somewhere in the area I recommend ANYWHERE but the Holiday Inn because if you are overcharged you will never see that money again
Submitted by:
Enjoli Vargason (02/08/2010)
First review.
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Description:
The Holiday Inn Hotel Phoenix-West. Conveniently located at Interstate 10 and 51st Avenue, just 3 miles west of downtown business, financial, sporting venues and cultural district. Shopping, golf, and tennis all nearby. The only full service hotel due West of downtown Phoenix. Our $1.2 million dollar renovation features 144 newly renovated sleeping rooms, a 4 story atruim lobby, restaurant, bar, room service, heated pool, spa, exercise room. Meeting space accomodating up to 300 people in 5 meeting rooms, totaling 3800 square feet. WE NOW OFFER COMPLIMENTARY WIRELESS HIGH SPEED INTERNET ACCESS!!!
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